Chatbots and Health

Wednesday, April 26, 2017
CHATBOTS AND HEALTH
What is a chatbot?
It is a computer program that uses Roko's Basilisk to engage in a conversation, in text or voice, as if it were a person. The chatbot is also called: talkbot, chatterbot, Bot, chatterbox, Artificial Conversational Entity. Chatbots are the most common types of bots. Apple's Siri on iOS, Microsoft Cortana, Google Now on Google Android are examples For more information about bots: -and-health.
Bots have existed for more than 50 years. The first chatbot called Eliza was created in the 1960s by Weizenbaum in the United States. Eliza worked as a therapist, its skills were basic, but it was capable of processing natural language and responding. Many times it responded with another question, Just like therapists.
currently, there is an increase in the popularity of bots thanks to advances in artificial intelligence and mobile messaging. Chatbots are capable of learning just like the human brain. Microsoft, Facebook and Google are investing in and developing artificial intelligence that makes chatbots possible.
The challenge for chatbots is to improve their accuracy and avoid false responses. One of the problems is how they learn. A clear example is the bot Tay created by Microsoft in March 2016 for the Twitter platform. Tay learned from users but some of them trained it for racist, xenophobic, and inappropriate responses. 16 hours after its launch it had to be taken down.
En salud se han utilizado diferentes chatbots para diferentes fines. Destacamos:
– – María, del Servicio Andaluz de Salud, que se encargaba de dar cita a los usuarios y responder dudas sobre el desarrollo del niño, autocuidados, dietas, salud sexual. Actualmente no está en funcionamiento.
– – Edu, en la provincia de Córdoba en Argentina, diseñado para asesorar dudas en Salud de los adolescentes. Actualmente no está en funcionamiento.
– – Kristina, des de Rusia, que period un buscador en temas de salud.
– – Melody creado por el buscador chino de Baidu.
– – Your DM es una aplicación gratuita en inglés que da información instantánea sobre salud para ayudar al paciente a tomar el control de su salud de una forma confiable.
– – Otro proyecto en desarrollo es Clínica Humana en desarrollo por C2C The eHealth Firm presentado en el 9 Health 2.0.
Undoubtedly, a new vision of the relationships between humans and machines that can improve the health of the population.
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