How much does it cost to develop a chatbot, For example, On WhatsApp

How much does it cost to develop a chatbot, for example, on WhatsApp?
We analyze how much it costs to deploy a chatbot and what issues you should consider depending on the channel.
Faced with the very common question of how much a chatbot costs in channels as requested as WhatsApp , in this post we analyze what is the cost of developing a chatbot conversational assistant.
As usual in most cases, when we talk about the development of chatbots we end up mixing pears with apples and watermelons with melons, therefore, with this submit we want to give some visibility to what many of you wonder, and what is a chatbot worth?? what is its cost?
Following the previous simile, surely you agree with us that they are all fruits, but all of them have a taste, colour, smell, and so forth characteristic and that makes them different from each other. The same goes for chatbots, you may think that everyone is the same as once trained, can with everything, but it is not so. As not all are the same, not all involve the same development time, technology, and cost and, therefore, in this put up we are going to talk about one of the thorniest points when it comes to the development of chatbots:
How much does a chatbot cost?.
Not bad, if we put aside the fruits and focus on these conversational assistants (which is what really concerns us), we have to take into account that when developing a chatbot we will have several costs that we will differentiate between three:
Chatbot construction and costs related to chatbot maintenance and/or evolution.
Technology costs.
That said., let's address each one separately.
1. Price of chatbot construction
At first, we will usually have to make the first version of the chatbot, that as in any chatbot, will play several main parts:artificial intelligence four
The design of conversations that give a tone and shape to responses (Remember, the chatbot does not invent the answers, or if your chatbot is not trained with a question and its answer, will not randomly shape another business's response!).
Design and technical development (programming and integrations with other systems).
Language training (prepare the chatbot for the different forms of user questions and in each language...). The price the main functionality, is usually an initial deployment, to be followed by new developments and training.
What will the cost of building the chatbot depend on?? We have several concepts:
The number of questions to train you.
The degree of difficulty of each of the answers (it's not the same as before hello", chatbot reply hello, Do you think it tells you a curiosity?" and from there establish a conversation – which we will have to define/design/implement and test-, to be simply a hello, how can I help you"),
And how many integrations with other systems to identify who the customer is and give you information about their balance??
The number of languages.
The number of channels in which you want to deploy them, and so technological religion Forth.
What is the latter?? Cost of deploying the chatbot across multiple channels? We tell you what we mean. You can have a chatbot on Fb, If you want, you can also deploy it" in Telegram, and is it something immediate?? Not at all. Imagine a different case, Can you have an IKEA piece of furniture in your house tomorrow? Yes, but, Is it done only? Not, you have to move it, you have to move it, sometimes maybe dismantle it... it's the same with chatbots. Why? Mainly because each channel has different visual resources, if we think about WhatsApp we can not think about the use of buttons, but on Facebook it does because it speeds up customer interaction.
On the other hand, Do you need to develop another system to manage clients and that is accessible via web to consult it? In these cases, we start talking about other developments besides the chatbot itself and that involve different technical profiles.
In addition, according to the size of the project (2 months is not the same as four 6; nor a team of 2 people, not one of 5), it will be necessary to include a specialized project manager with greater/lesser dedication.artificial intelligence upv
2. Cost of technology to be used
As we have commented in previous posts, there are different tools to develop a chatbot.
Some bot builders like Xenioo make your life easier, and allow (i) the training of intentions (customer questions) with its own engine, but also with IBM Google, (Ii) the implementation of dialogues (Iii) multi-channel deployment. These technologies have a monthly charge per use that varies depending on the number of interactions.
Something comparable happens with tools such as Google Dialogflow IBM Watson Convesation that serve for one of the parts of the chatbot such as language recognition (NLP). The NLP allows you to know what the customer wants (Even though, if you do not accompany it with another technology, usually falls short for the management of conversations and to develop a dialogue with 3/4 questions with the client). With these technologies there is also a cost for each interaction with the system. (every time the client speaks we respond to him) and on which generally, and again, depending on the use case, we will have to accompany it with integrations and / ad-hoc developments to maintain conversations adapted to our business (no technology does magic alone). in short, like any SaaS model, it will depend on the success of your chatbot and the volume of users you know will use it..
If you talk about 2.000 clients per month who will consult us 5 times a month, and each conversation can have 10 interactions on average, we would talk about a cost of NLP of zero,002€/interaction. Consequently, by one hundred.000 interactions we get a cost of € 200 / month in technology to understand what they want to tell us; Additionally, if we do not talk about a very basic chatbot, we will have the cost of hosting the rest of the developments, the management of such servers, etc. which will depend on whether your company can not take over.
If you talk about 20.000 customers maybe we are already going to 2.000€/month. In these cases what must be considered is that the cost of implementation is fixed, regardless of how many people use the chatbot because the cost depends on the equipment you have to use to develop it. However, Later we will have to take into account that the more people use it, the higher the cost of the technology (and this cost will be every month).
3. Cost of the channel you want to be on
Do you want to deploy on WhatsApp, Fb Messenger and Alexa? If so, you will have to take into account that some of these environments may involve additional expenses.. Does it cost money to have a chatbot running on Facebook? Not; but it does have it on WhatsApp, given the working format of the providers of official WhatsApp APIs. As we said, apart from the costs that we have commented on in the previous points, WhatsApp implies an additional cost that you have to take into account:
WhatsApp Case: when we talk about deploying on WhatsApp you have to take into account the cost that will have to access the API of the messaging app. As well as a series of costs depending on parameters established by the company. In this sense, we recommend you read this article prepared by Ángel Hernández, managing partner of Chatbot Chocolate, company specialized in the development of chatbots in various channels and, especially, on WhatsApp.
Didn't you know?? Well, that's what Planeta Chatbot is for., to help you break down all these issues.
in short
Taking into account all these points, the cost of a chabtot depends on the use case you want, we can talk about:
An initial prototype of 5.000 euros of 20.000€ 6.000 US dollars USD — 25.000 USD
15 elaborate use cases.000€ from 50.000€ to 60.000€ 18.000 USD — 70.000 USD.
Those that involve assembling a specific architecture and the order of magnitude we can talk about is totally different., since the need is different.
Sometimes, it is possible to have a profile that does the training, which is the cost of your own employees, of another who does the design of the conversations, and that another company does the implementation of complex responses and integrations between systems. Be that as it may, they are generally profiles that you have to involve.
I hope the post was helpful, and that it helps you to understand that we have several concepts:
Creating the chatbot (payment for initial chatbot development): which can be around 5.000€ — 20.000€ for younger siblings (prototypes", chatbots for a purpose, in a language); move in the strips of the 25.000-50.000€ when we move towards more powerful chatbots" that take into account several languages.
Technology cost (150€ — four hundred€/month depending on the case but for low volumes).
Support/maintenance costs (that could be around 300€ -1.000€/month per language), and/ evolutionary (that are usually evaluated as new implementations).
In addition, WhatsApp costs if it is your ideal channel.

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