AI platform automates & optimizes support ticket lifecycle

Access to Forethought (Paid)

Forethought Features Forethought’s SupportGPT™ is a generative AI platform designed to automate and enhance customer support processes. Key features and advantages include: Solve: Automates answers to common questions across any channel Triage: Enriches cases with sentiment and intent, prioritizing and routing based on urgency Assist: Empowers agents with relevant knowledge and suggested responses using generative AI Discover: Measures ROI, identifies and resolves gaps, and tracks performance in real time Use cases for Forethought’s SupportGPT™ are ideal for various industries: E-commerce: Streamlining customer service for online retailers SaaS: Enhancing support processes for software service providers FinTech: Improving customer experience in the financial technology sector Overall, Forethought’s generative AI platform offers efficient and cost-effective customer support solutions across a wide range of industries.